Our new brochure is coming out and it talks about “The Power of Process”. I believe in the process. When service providers tell us they have processes they follow that have proven to be effective for their clients, I am more likely to buy from them. The process gives reliability. The process of a proven system greatly enhances the probability of success. Great people are necessary and important, but without a proven process, can be unreliable.
Some people complain about the process being a straitjacket that impedes their ability to succeed, and they are passionate about this. I don’t believe it. Those are the people who generally don’t succeed. I was pleased to see and to read an article about Bill Campbell, former Chairman of the Board of Intuit and involved in many tech companies of significance. He talked about the rigors of process and their ability to help people succeed. It has and is continually working for The Douglas Company for over 40 years!!
Peter Douglas, P.E.
The Douglas Company