The call from my superintendent came in at about 7:00 am. This was a little earlier then our normal daily call, so I knew something was wrong. Upon answering the phone, I was immediately informed we had a plumbing leak. I asked where the leak was and my superintendent answered “In the model unit.”
The model unit was fully furnished and it was where the sales staff gave daily tours to prospective residents. To make matters worse, the facility had their grand opening scheduled in just a few days. Multiple members from the owner’s company would be at the grand opening and would be touring the model unit.
We quickly reviewed the damage and discussed what trades we would need to get scheduled to make repairs.
We would need the plumber to fix the leak, the drywaller to replace the damaged drywall, the insulator to replace the insulation that had gotten wet, the...
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